Policies

Please be aware that, due to COVID-19, that some delays may occur which are outwith my control as we deal with this pandemic.

 

Shipping & Delivery Information

Please note that all orders will be posted within 2-5 business days from the date of payment.
All packages are sent via CTT Postal Services of Portugal, unless you choose the shipping upgrade at check out.
Standard Parcel Post does not include tracking and usually takes 7-10 business days, but can take up to 10-30 business days depending on your location.
Please understand that I can not be responsible for items getting lost in the mail if tracked option is not chosen. I’ll provide proof of postage on request, but non tracked items are at the buyers risk.

We are unable to provide a guarantee for delivery dates, so please keep that in mind before purchasing gifts, and plan for the 2-5 business day processing time.

We are not liable for the amount of time the post office takes to scan in an item once it is dropped off, or if a package is lost, and will not give refunds on this basis. Once an item leaves our hands, we are not responsible for issues that may be caused by the post services, including delayed delivery, lost items, stolen items, etc. We will not refund or replace these items.

And please contact me via vertseas@gmail.com if you have any enquiries.


Product Care

Polymer Clay is strong but sensible precaution should be taken when wearing/handling the products.
Wipe clean with a slightly dampened cloth or baby wipes. And if you own a white or light-coloured pair of earrings and you get makeup stains on them, rubbing alcohol will clean it off.
Do not wear polymer clay jewellery while swimming, bathing or showering.
Product should not be dropped or bent as this will lead to breakage or damage.

Care Instructions for Recycled Rubber

Over time you may discover that your new earrings may naturally build up a static electric charge which can attract dust, fluff, etc. To eliminate this, there are many different methods. I find the most effective to be simple cleaning the rubber earring with either rubbing alcohol or a 50/50 mix of laundry conditioner/water. You can also give them a quick wipe with a tumble dryer sheets.

 

Returns/Refunds/ Cancellations

Vertseas will honor requests to cancel orders within 24 hours of their purchase, but will not cancel orders past 24 hours from when they are placed. Due to hygiene reasons we do not offer refunds on change of mind, however if your item arrives damaged or is faulty please notify me within 7 days and I can arrange a full refund or replacement. If you have any other concerns with your item, please contact me via vertseas@gmail.com and I will endeavour to find a favourable outcome for you.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.

Vertseas Handcrafted Jewellery is not responsible for delays due to customs.